Payments & Billing
We're here to help with your bill.
An ambulance bill can be confusing, and questions about insurance, balances, and paperwork are completely normal. Our Billing Department is here to walk you through your invoice, answer your questions, and make paying as straightforward as possible.
If this is a medical emergency, call 911 now.
Do not use this website to request emergency help.
Ways to pay
Paying your invoice
Pay online, by phone, by email, or by mail. Contact the billing office for the county where your transport took place.
Call or email
209-966-5762[email protected]Have your Account Number ready so we can find your account quickly.
Call or email
209-533-7368[email protected]Have your Account Number ready so we can find your account quickly.
Call or email
760-751-9797[email protected]Have your Account Number ready so we can find your account quickly.
Mail a check
Write your Account Number on the check and mail your payment to the office serving your area:
Understanding your bill
What is an Account Number?
Your Account Number is the identifier for a single ambulance trip. It's printed on your invoice and is how our Billing Department matches your payment to the correct account.
To help your payment process smoothly, please include your Account Number with your payment and complete all fields in the payment and address sections. If you can't find your Account Number or something on the invoice isn't clear, call us — we're glad to help.
- Locate your Account Number on the invoice.
- Include the Account Number with your payment.
- Complete every field in the payment and address sections.
Common questions
Billing & insurance questions
Coverage varies from plan to plan. Many health plans pay for medically necessary ambulance transport, but the amount depends on your specific benefits. Our billing team can help you understand what appears on your invoice and how your plan was applied.
If paying the balance in full is difficult, please reach out to our Billing Department. For Mariposa County, call 209-966-5762. For San Diego County, call 760-751-9797. You can also email [email protected] and we'll talk through your account with you.
A balance can remain after your insurance has processed the claim — for example, a deductible, copay, or coinsurance amount. If you have questions about a balance on your account, give our billing team a call and we will walk through it with you.
Contact our Billing Department — for Mariposa County, call 209-966-5762; for San Diego County, call 760-751-9797; or email [email protected]. Please have your Account Number ready so we can locate your account quickly.
Medical records
Request medical records
Records requests are handled by phone. Please call the office that serves your area.
Call our Mariposa County office for records related to a transport in Mariposa County.
For San Diego County records, call our Billing Department line and we'll direct your request.
Questions about a payment?
Our Billing Department is glad to help you understand your invoice.